At Cypress Road, we want you and your pet to be completely satisfied with your purchase. If you’re not happy for any reason, our easy refund and return policy is here to help!
No Returns allowed for Nargiza Khamrayeva
- Eligibility: You may return items within 30 days of receipt. To be eligible for a return, the product must be unused, in its original packaging, and with all tags attached.
- Non-Returnable Items: Certain items are non-returnable, including:
- Perishable goods (e.g., food and treats)
- Personalized or custom items
- Hygiene products (e.g., grooming supplies) if opened
- Return Process: To initiate a return, please contact our customer service team at [customer service email] with your order number and details about the item you wish to return. We will guide you through the process and provide a return shipping label if applicable.
Refunds
- Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and automatically applied to your original payment method.
- Shipping Costs: Original shipping costs are non-refundable. If your return is due to our error (e.g., wrong item sent), we will cover the return shipping costs.
- Exchanges: If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
Contact Us
If you have any questions about our refund and returns policy or need assistance, please reach out to our customer service team at info@cypressrd.com. We’re here to help!
Thank you for shopping with Cypress Road—where your pet’s happiness is our priority!